DE Dear Customer, Please support us with your opinion. Only with your help we are able to recognize in which domains we need to develop our internal and external processes. As we have chosen only a few customers for the survey, your opinion is very important for us. Thank you very much for your support and help! Contact details Company Company name *: Customer number: Adress Street no.: POSTCODE: Place: Country: Web: Contact Person Department / Function* Salutation* – Bitte auswählen –FrauHerr First name* First name* Phone* Mobil Fax E-mail-adress* Contact language* Ask 1. Are you satisfied with following domains at traytec: 01. Quality of technical product consulting highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 02. Gentleness/politeness of the service by phone highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 03. Reaction time highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 04. Clarity of offers highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 05. Quality of the product-drawings highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 06. Product prices highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 07. Product quality highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 08. Customer fulfilment highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 09. Lead time highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 10. Fairness in case of change of order highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 11. Handling of complaint highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 2. Did you have had any problems with an order? Yes (further with question 3)No (further with question 6) 3. Please describe shortly which problem you have had: 4. Did you get in contact with company traytec while having this problem? Yes (further with question 5)No, because: (further with question 6) 5. Related to the contact, which impressions did you get of the arrangements traytec took to solve the problem? – Bitte auswählen –I was totally satisfied.I was not totally satisfied, but the arrangements have been acceptable.I was not totally satisfied, but traytec took arrangements.I was dissatisfied, but traytec took arrangements.They told me, that arrangements were taken, but I did not recognize them.I was dissatisfied, no arrangements were taken.Other: 6. All in all, are you satisfied with company traytec? highly satisfiedsatisfieddissatisfiedhighly dissatisfiedno experiences 7. How satisfied are you with our product catalogue? highly satisfiedsatisfieddissatisfiedhighly dissatisfiedPlease send me a catalog 8. Are there any products or services, which you miss in our range of articles? 9. Would you recommend company traytec to other companies? Yes, sureProbably yesProbably notNo 10. If you have anything else to tell us or inform us about, please do not hesitate: 11. On which trade fair would you like to see us? Thank you for your support! Dieter Niehaus (Head of Internal Sales)
